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FAQ

business

How do I open a Dermalogica business account?

Click here to submit your information to open a Business Account. A Business Consultant will be in touch with you to go over the details.  Please allow up to two weeks for our team to get in touch with you.

Can I purchase professional products without a business account?

Purchasing professional products is one of the exclusive perks of having a business account with us! If you’re not quite ready to open an account, select professional products are available for purchase at our Dermalogica Learning Lofts or at Salon Centric.

Do you have any discount codes for retail product?

Our ProInsider program provides licensed professionals with the ability to purchase retail products at a discount. Learn more about the program here www.dermalogica.com/pages/pro-insider 

 

Why can't I see my Business Record Card?

Only the owner of the account may view the Business Record Card. The owner many also assign these rights to you by logging into their personal dashboard updating your account settings. Contact your owner to have them update your profile.

Why can't I purchase for my account?

Your account owner must grant you buyer access for the account by logging into their personal dashboard updating your account settings. Contact your owner to have them update your profile.

Why did my password change?

We have implemented a Single Sign On to connect our Professional Dermalogica websites and for your security it requires all users to reset their password. For your convenience you can now use the same log in credentials to access both our professional website and to make purchases on buy.dermalogica.com if you are authorized to do so.

Please note dermalogica.com remains a separate site.

Do you have a PR list? I would love to help promote your products.

Our Professional Skin Therapists are our best advocates and we have a PST brand ambassador program just for this. We are currently not accepting applications for this program but please stayed tuned for updates.

education

How do I use the SkinStudy learning platform?

Click here to view the entire Dermalogica SkinStudy User Guide.

Dermalogica Education provides an easy to navigate learning experience, SkinStudy. This modern platform provides the standard of education and business support you expect from Dermalogica.  Book workshops, take online course, view on-demand content, download your workshop notes, view service protocols, training videos and so much more!

I did not receive an email confirmation for my workshop, how can I get started?

Log in to the SkinStudy and go to My Workshop Calendar.  Click on the workshop you are looking for.  The page that opens will contain a link 15 minutes prior to the start of the D Streaming workshop.   Please contact the Education Team at 888.29.CLASS (25277) or use the support button chat on the bottom left corner of the page for additional assistance.

I cannot find the workshop notes, where can I download them from?

If your workshop offers notes, you can find these in the SkinStudy. Log-in go to My Workshop Calendar. Find the date of the workshop you are looking for and click on the name of the workshop.  The page that opens with have the Workshop information and the notes will be at the bottom of the page if available. If you are still having challenges, please contact the Education Team at 888.29.CLASS (25277) or at [email protected].

 

Do I need to download the Zoom app?

To have full access to the class, we recommend downloading the Zoom app. Once downloaded, future classes are just a click away. You can download the Zoom app via www.zoom.us/download.

What should I do if the D Streaming class stops working?

You will need to log out of Zoom and close out of the Zoom app. You can then re-open the Zoom app and log back in. If you have additional technical issues, Zoom can assist you by visiting https://support.zoom.us/ and clicking on the chat button or by calling 1.888.799.9666 ext 2

I have logged into the D Streaming workshop and I see "waiting to be accepted", what should I do?

This means that the instructor has not launched the class yet in Zoom. Once the instructor launches the workshop, your screen will change over. Workshops will normally be launched 5 minutes prior to the start time.

Will I receive a certificate for each workshop I complete?

You will receive a unique digital badge for each workshop you attend via in-person, online and D Streaming. Certificates will be provided for completion of Certified, Specialist, and Expert tiers.

Note that we do not offer certificates for events or On-Demand content.

How long will it take to receive my Certified, Specialist and Expert certificate?

You will receive the Certified,  Specialist and Expert certificates once you pass the required workshops in that tier.  If you have completed the Expert Program via D Streaming, the expected arrival time is 4-6 weeks after you’ve completed the final workshop in the tier.

I am in the process of completing the Expert Program, but the program seems to have changed. How do I know which workshops I still need to complete?

To view the updated Expert requirements, visit https://pro.dermalogica.com/dermalogica-expert-program/ and select download Expert Pathway Catalog. Of course you are welcome to contact the Education Team at 888.29.CLASS (25277) or use the support button chat on the bottom left corner of the page for additional assistance.

Where can I find product manuals, treatment protocols, treatment support materials and treatment videos?

You can find all educational resources by visiting the SkinStudy and clicking on the menu button in the top, left-hand corner.  Choose Education Resources.

DermalogicaPRO Website

How do I create a log in for the DermalogicaPRO website?

Click here to view the entire DermalogicaPRO User Guide for Creating a log in and Logging in.

Click here to view the entire DermalogicaPRO User Guide to Logging in.

Click here to view the entire DermalogicaPRO Website Resource Guide.

How do I log into the DermalogicaPRO website?

Click here to view the entire DermalogicaPRO User Guide to Logging in.

Click here to view the entire DermalogicaPRO Website Resource Guide.

 

How do I update my email address for pro.dermalogica.com

If you need to update your email address, please visit your DermalogicaPRO dashboard and click update profile. If you need further assistance please contact a Registration Specialist at 888-292-5277 or email us at [email protected].  Please let us know your first name, last name, current email address used and new email address.

 

still have questions? Contact us here or chat with us by clicking the gray button in the bottom left hand corner.