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FAQ

business

How do I open a Dermalogica business account?

Click here to submit your information to open a Business Account. A Business Consultant will be in touch with you to go over the details.  Please allow up to two weeks for our team to get in touch with you.

Can I purchase professional products without a business account?

Purchasing professional products is one of the exclusive perks of having a business account with us! If you’re not quite ready to open an account, select professional products are available for purchase at our Dermalogica Learning Lofts or at Salon Centric.

Do you have any discount codes for retail product?

Our ProInsider program provides licensed professionals with the ability to purchase retail products at a discount. Learn more about the program here.

Why can't I see my Business Record Card?

Only the owner of the account may view the Business Record Card. The owner many also assign these rights to you by logging into their personal dashboard updating your account settings. Contact your owner to have them update your profile.

Why can't I purchase for my account?

Your account owner must grant you buyer access for the account by logging into their personal dashboard updating your account settings. Contact your owner to have them update your profile.

Why did my password change?

We have implemented a Single Sign On to connect our Professional Dermalogica websites and for your security it requires all users to reset their password. For your convenience you can now use the same log in credentials to access both our professional website and to make purchases on buy.dermalogica.com.

Please note dermalogica.com remains a separate site.

Do you have a PR list? I would love to help promote your products.

Our Professional Skin Therapists are our best advocates and we have a PST brand ambassador program just for this. We are currently not accepting applications for this program but please stayed tuned for updates.

education

I did not receive an email confirmation for my workshop, how can I get started?

Please contact the Education Team at 888.292.CLASS (25277) or email idi.corporate@dermalogica.com to receive the link to your workshop.

I cannot find the workshop notes, where can I download them from?

If your workshop offers notes, you can find these in your Learning Hub. Log-in and your notes will be on the homepage under the workshop name. If you are still having challenges, please contact the Education Team at 888.292.CLASS (25277) or at idi.corporate@dermalogica.com.

 

Do I need to download the Zoom app?

To have full access to the class, we recommend downloading the Zoom app. Once downloaded, future classes are just a click away. You can download the Zoom app via www.zoom.us/download.

What should I do if the D Streaming class stops working?

You will need to log out of Zoom and close out of the Zoom app. You can then re-open the Zoom app and log back in. If you have additional technical issues, Zoom can assist you by visiting https://support.zoom.us/ and clicking on the chat button or by calling 1.888.799.9666 ext 2

I have logged into the D Streaming workshop and I see "waiting to be accepted", what should I do?

This means that the instructor has not launched the class yet in Zoom. Once the instructor launches the class, your screen will change over. Classes will normally be launched 5 minutes prior to the start time.

Will I receive a certificate for each workshop I complete?

You will receive a digital certificate for each workshop you attend via in-person, online and D Streaming

Note that we do not offer certificates for events.

How long will it take to receive my Certified, Specialist and Expert certificate?

You will receive the Certified,  Specialist and Expert certificates once you pass the required workshops in that tier.  If you have completed the Expert Program via D Streaming, the expected arrival time is 4-6 weeks after you’ve completed the final workshop in the tier.

Where can I find product manuals, treatment protocols, treatment support materials and treatment videos?

You can find all educational resources by visiting your Learning Hub and clicking on resources.

DermalogicaPRO Website

How do I create a log in?

Click here to view the entire Guide on How to Create a DermalogicaPRO Website Log in

How do I log in for the first time with my Education Center log in information?

Click here to view the entire Guide on Logging into the DermalogicaPRO Website for the First Time with Your Education Center, Buy.Dermalogica.com or Business Center Log in.

How do I log in for the first time with my Business Center log in information?

Click here to view the entire Guide on Logging into the DermalogicaPRO Website for the First Time with Your Education Center, Buy.Dermalogica.com or Business Center Log in.

How do I log in for the first time with my Buy.Dermalogica.com log in information?

Click here to view the entire Guide on Logging into the DermalogicaPRO Website for the First Time with Your Education Center, Buy.Dermalogica.com or Business Center Log in.

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